PRIVACY POLICY

Thank you for choosing EB Coaching Ltd (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and safeguard your data when you visit https://coachingwitheb.co.uk/ or engage with our coaching, tarot, and digital products and services (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.

1  Who We Are
Data Controller: EB Coaching Ltd, Carlisle, United Kingdom.
Contact Email: info@ewabrzeska.co.uk

2  Personal Information We Collect
We may collect, store and process any information you choose to provide, including:
Category
Examples
Identity & Contact
Name, email address, phone number, postal/billing address, social‑media handles
Demographic
Date of birth, gender, time‑zone, nationality
Sensitive Information
Spiritual beliefs, mental‑health information or other details you volunteer in coaching or tarot sessions
Transactional
Products/services purchased, appointment details, payment amount
Payment
Limited payment card data (processed securely via third‑party payment processors— we never see or store full card details)
Technical & Usage
IP address, browser type, device identifiers, pages viewed, referring URLs, time spent, cookies, pixels, in‑app events
Marketing Preferences
Newsletter opt‑in/opt‑out status, communication preferences

3  How We Collect Information
We gather information in four main ways:
**Directly from you **— e.g. when you book a session, purchase a course, fill in a contact form, join our email list, respond to a survey, or speak with us in a coaching or tarot session.
Automatically— via cookies, pixels, local storage and similar technologies as you browse our site.
From third‑party integrations— e.g. payment gateways, scheduling platforms, email service providers or analytics tools that you interact with while using our Services.
Public sources & social media— if you choose to connect your social accounts or publicly mention us.

4  Why & How We Use Your Information
Purpose
Lawful Basis (UK GDPR)
Provide and personalise coaching, tarot, and digital products
Contract – processing is necessary to perform our agreement with you
Manage appointments, take payments, deliver downloads or physical goods
Contract; Legitimate Interests
Send service emails (confirmations, reminders, invoices)
Contract
Email newsletters, promotions & updates you consent to
Consent (you may withdraw at any time)
Improve our website, products and customer experience through analytics
Legitimate Interests
Maintain security, detect fraud, comply with legal/financial obligations
Legal Obligation; Legitimate Interests
We will not use your personal data for materially different purposes without informing you.

5  Sharing Your Information
We share data only when necessary to operate our business:
Service providers & processors – for example payment processing, booking, website hosting, email marketing and analytics. We require all such third parties to respect your data and process it in accordance with the law.
Professional advisers – accountants, lawyers, insurers, auditors.
Regulators, law enforcement or courts – where disclosure is required by law, to protect rights, or to prevent fraud/abuse.
We never sell or rent your personal data.

6  International Transfers
Some of our third‑party partners may operate outside the UK/EEA. Whenever we transfer personal data internationally, we ensure that a comparable degree of protection is afforded by relying on adequacy regulations, Standard Contractual Clauses, or other legally recognised safeguards.

7  Data Retention
We retain your information only for as long as necessary to fulfil the purposes described above, comply with legal or accounting requirements, resolve disputes and enforce agreements. Exact retention periods vary by data type:
Client files & session notes: typically up to 7 years after last interaction.
Marketing contact details: until you unsubscribe or your email bounces.
Financial transactions: 7 years (UK tax law).

8  Security Measures
We follow industry‑standard practices to protect personal data, including:
SSL/HTTPS encryption between your browser and our site
Password‑protected accounts with enforced complexity
Role‑based access and two‑factor authentication where available
Secure, GDPR‑compliant third‑party platforms
Regular backups and vulnerability monitoring
Despite our efforts, no system can be guaranteed 100% secure; you share information at your own risk.

9  Your Rights (UK & EU Residents)
Under the UK GDPR you may:
Access a copy of the personal data we hold
Rectify inaccurate or incomplete data
Erase data (“right to be forgotten”)
Restrict or object to certain processing
Port data to another provider
Withdraw consent at any time (for marketing or other consent‑based processing)
Complain to the UK Information Commissioner’s Office (ICO) if you believe we have not complied with applicable law.
To exercise any of these rights, email us at info@ewabrzeska.co.uk.

10  Cookies & Tracking Technologies
We use cookies and similar technologies to:
Make the website work (essential cookies)
Remember your preferences (functional cookies)
Analyse traffic and performance (analytics cookies)
Deliver relevant marketing (advertising cookies)
You can control cookies through your browser settings and our cookie banner. Turning off certain cookies may affect site functionality.

11  Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have data about a child, please contact us so we can delete it.

12  Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version with a new “Effective Date” and, when appropriate, notify you by email or a site notice.

13  Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please email info@ewabrzeska.co.uk or write to: EB Coaching Ltd, Carlisle, UK.